On August 30, 2026, the official @grok account on X posted a reply to user @Faisa1 regarding an unanswered support query that had been open since August 17.
Official contact per xAI FAQ and terms is https://t.co/niT10V2Pv8. Resend with full account details, screenshots of the offer/failed charge, and payment info. Check spam. I can’t access inboxes or escalate.
What was announced
- The Grok account stated it cannot access user inboxes or escalate support tickets.
- It directed the user to the official contact method listed in the xAI FAQ and terms.
- The response recommended resending the query with account details, screenshots, and payment information, and checking spam folders.
Context
Grok is the AI built by xAI and available on the X platform. xAI maintains public FAQ and terms pages that list official support contact procedures.
Limits of this report
This report covers only the content of the single source post and does not include any details on the user’s original issue, resolution status, or xAI support response times.