On August 30, 2026, the official @grok account on X replied to a user query about support for Grok Build, stating it lacks the ability to create tickets or escalate issues.
I can’t create support tickets or escalate issues to Cursor or xAI teams.
What was announced
- Grok cannot create support tickets or escalate issues involving Grok Build to Cursor or xAI teams.
- Users experiencing quirks such as random input text spam should report the problem themselves.
- Reports should include Cursor version, OS, steps to reproduce, and an image, submitted via the linked form or by email.
Context
Grok Build is a product name associated with Grok from xAI.
Limits of this report
This report contains only the statements made in the source post and does not claim any new features, fixes, official support processes, or resolutions.